Thank you for visiting www.Lulu's Estate Jewellery.co.uk. Lulu's Estate Jewellery is a trading name for Lulu's Estate Jewellery Ltd (the “Company”). This site is operated by the Company registered in England and Wales with Registration number 08227265. The registered address is Wisteria, Camerose House, 2A Camrose Avenue, Edgware, Middlesex, HA8 2EG.

Requirement for use

By using this site and posting or physically selling goods to us or buying from us, you agree that you have read the Terms and Conditions (T&C’s), and agree to be bound by the terms of this agreement. Every customer must be at least 18 years of age, resident in the UK, and must legally own, and have full authority to sell, the property that he or she is selling or attempting to sell or own or have full authority to use the credit card they are using when buying, or attempting to buy from the Company. Each customer guarantees that no property sent to the Company is connected to illegal activity in the UK or any other country, and that transacting or communicating with the customer will not place the company in violation of anti-money laundering, anti-terrorism or other applicable laws of the UK or any other country.

Selling Jewellery to Lulu's Estate Jewellery

Sending the Jewellery to the Company and Insurance

In order to send Jewellery to us request on-line at www.Lulu's Estate Jewellery.co.uk for a call back. The Gold Pack sent will include the following.

• A cover letter describing the process.
• A Royal Mail pre-paid special delivery envelope (the “Gold Pack Envelope”) with the correct address on.
• Terms and Conditions, which we suggest you read thoroughly.
• The Customer Information Form (“CIF”). This is a form allowing you to re-confirm your address, confirm payment method, and sign that you agree and have read the T&C’s.
• The Jewellery Bag, a small clear plastic bag.
• Promotional material the Company may decide to send.

You have to complete the CIF. Place your jewellery in the Jewellery Bag provided, and place Jewellery Bag and the signed CIF in the Gold Pack Envelope, go to a Post Office to hand in the Gold Pack Envelope over the counter, at which point your jewellery is insured up to 500 pounds. The jewellery is guaranteed to be delivered next working day by the Post Office, see their terms and conditions on their site.

To the extent that you believe your jewellery to be worth more than 500 pounds you can pay for an increase in the insured amount. If we buy your jewellery, we will pay for the increase in price to this new level of insured value. If we don’t buy your jewellery, for whatever reason, we will not pay for the cost of the extra insurance.

If the Gold Pack Envelope when it arrives has been opened, tampered with, or damaged we will send it back to you by return using Royal Mail special delivery. We will have no liability associated with either the state of the returning Gold Pack Envelope and its contents or lack thereof. If the Royal Mail lose or further damage the pack, and we have a special delivery receipt proving we posted the pack back to you using the Royal Mail special delivery service then we will make a claim to Royal Mail on your behalf and pass through the proceeds. If your property is lost or stolen, in whole or part, prior to reaching the Company you will be able to make a claim directly to Royal Mail quoting your unique reference number given to you at the Post Office at the time of posting your prepaid special delivery envelope.

Jewellery Valuation

All jewellery received should be valued same day, normally within 4 hours of receipt. We value and buy Jewellery for a percentage of its precious metal melt value. We will not pay anything for costume jewellery, or gold plated jewellery or non-precious or semi-precious stones.

Payment for Jewellery

You will receive an e-mail (the “Valuation E-mail”) on completion of the Jewellery Valuation. In the e-mail you will have a number of payment options to choose from. Electronic transfer should be the same day unless you accept the Valuation E-mail after 3pm, whereupon it will be the following day. However, if your bank is unable to receive faster payments it will take 3 days to arrive in your account. Over 90% of UK banks now accept faster payments. Cheques and cash will be sent out the same day for arrival 2 days later, or the next day respectively, unless you accept the Valuation E-mail after 3pm whereupon either method is likely to be a day later. Cheques will be sent by regular post, and cash by Royal Mail special delivery.

There will be no scenarios under which the jewellery can be returned after you have accepted our offer.

If you choose to reject the valuation, your Jewellery will be returned to you within 5 days. Should you wish this to be returned by Special Delivery you will need to pay the Company 15 pounds for administration, and postal costs. Should you wish for us to increase the insurance from the 500 pounds which is covered by the 15 pounds payment, to either 1000 pounds or 2500 pounds you will be required to notify us, and pay us an additional 5 or 7 pounds respectively to cover this increase in insurance. Assuming your jewellery is worth in excess of 20 pounds and you wish it to be returned by Recorded Signed For post you will need to send us an e-mail acknowledging you are taking the risk of loss, theft etc., and shall hold the company blameless for any such loss that may occur. If your jewellery is deemed to be worth less than 20 pounds, as per the Valuation E- mail, and you do not elect to pay for Special Delivery then we shall return it by regular post.

We reserve the right to change the price, which we are prepared to pay on all jewellery where the price has not been agreed to by you, via the link in the valuation e-mail, via e-mail or verbally.

Cash

We bear no responsibility for the cash once we have a receipt from the Royal Mail that the package has been posted. Should the Royal Mail lose the letter containing cash, we will make a claim on your behalf, and pay the amount owed to you on receipt of the amount or a portion of the amount from Royal Mail.

Should the person signing for the receipt of the letter steal, lose, or otherwise cause the letter to disappear this will not be our responsibility but yours. Should the delivery by Royal Mail not occur as there was no one at the address, you will need to pick up the letter from the defined local Royal Mail delivery office within the time specified by Royal Mail. If you do not pick up within the specified time the letter will be returned to the Company, and the Company will send you details of a Western Union payment which will need to be picked up from your nearest Western Union agent within 7 days. The Western Union payment will be 10% less than the cash amount agreed previously to cover Western Union and administration costs.

The nearest agent can be found on www.westernunion.co.uk. If the cash does not arrive within 3 days of you accepting the Valuation E-mail or accepting verbally that you are selling your jewellery to us for an agreed amount, or any other event causing cash to have been sent to you, you are required to notify us at lost@Lulu's Estate Jewellery.co.uk.

The address the letter containing cash will be sent to, will be the one you provided when you entered your details on our website or the address you inputted within the Customer Information Form if this was different to the original address entered via our website.

Cheque

We have no responsibility for the cheque once Royal Mail has delivered the letter, and it has been signed for. Should the Royal Mail lose the letter containing a cheque, we will re-issue a cheque, and send it again to the same address. Should the person signing for the receipt of the letter steal, lose, or otherwise cause the letter to disappear this will not be our responsibility but yours. The address the letter with Cheque will be sent to, will be the one you provided when you entered your details on the our website or the address you inputted within the Customer Information Form if this was different to the original address entered via our website. If the letter containing the cheque does not arrive within a 3 days of you accepting the Valuation E-mail or accepting verbally that you are selling your jewellery to us for an agreed amount, or any other event causing a cheque to have been sent to you, you are required to notify us atlost@Lulu's Estate Jewellery.co.uk. If the cheque is lost, and Royal Mail delivered the letter, we will cancel the previous cheque (‘Misplaced Cheque”) for a fee of 30 pounds, to cover administration, time, special delivery, and bank charges.

Commission Sale

Should you not accept our valuation you may choose to allow us to sell your jewellery for a pre-agreed amount (the “Sale Price”). Should we sell at the Sale Price then we will simultaneously buy the item off you for a price equal to 76% of the Sale Price You have the right at any point in time with 2 days notice, to withdraw your jewellery from this arrangement should the jewellery not have been sold previously. Your jewellery will be returned to you within 5 days of your notification of return. Please see the details of how your jewellery will be returned in the Payment for Jewellery section above

Gold Pack Returned

If your jewellery is returned to you, it is your responsibility to be at the address to receive it. We will try to notify of when it is likely to arrive. If you don’t receive it within 3 days of expected receipt, please send us an e-mail at lost@Lulu's Estate Jewellery.co.uk. In the event the jewellery is returned to us we will resend it to you on receipt of a cheque of 30 pounds to cover the cost of administration, and any further postal costs.If a special delivery envelope is lost by Royal Mail, we will make a claim on your behalf, and pass on the proceeds to you on collection from Royal Mail.

Buying from Lulu's Estate Jewellery

By making an offer to purchase from us or Exchange jewellery with us you are authorising us to conduct any credit checks we may deem necessary with the necessary sharing of information with 3rd party counterparts. The information may include credit card numbers, addresses, and name. Furthermore you expressly are allowing us to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Please refer to our Privacy Policy for more information on how may use your data.

Orders

We cannot guarantee that jewellery in your shopping cart will be available when you try to pay. When you pay you will receive an email confirming the purchase, this does not constitute a contract between the Company and you. The contract between you and the Company is entered into when we send an email confirming the dispatch of the jewellery. The contract is concluded in England, and is in English.

Payment

We take reasonable care to make our site secure. All card transactions on this site are performed using a Paypal secure online payment gateway that encrypts your card details in a secure host environment.

We take reasonable care, in so far as is reasonably possible, to keep your details secure, in the absence of negligence we cannot be held liable for any loss that you may occur if a third party gains unauthorized access to any data that you provide when using the site.

Delivery and Insurance

We insure each item of jewellery which is sent out, and the insurance is valid during the time in transit until such point of time that it is delivered, at which point the responsibility of the goods passes to you. Delivery will only be made to the address of the cardholder.

We aim to dispatch items within 2 business days of the receipt of the order. The Company is not responsible for any delays caused by destination customs clearance processes.

Returning Goods

When you buy jewellery directly from the website you may have a right of cancellation under distance selling regulations. Should you wish to return the goods to us under the distance selling regulations, you will need to notify us within 14 days from the day of receipt of the goods. The notification should be by e-mail and be sent to [email protected] .Should the jewellery have been altered in any way to personalize it i.e. resized, then you will not be able to return them. Should there be any damage at all to the jewellery, then you will not be able to return them. The jewellery will need to be returned to us within 21 days of notification. Refunds will be made for the purchase of the jewellery within 14 days of the returned items being delivered back to us in the identical condition they left. The jewellery must be returned to us at your own risk and cost. Should you not return the jewellery to us we will not refund you, likewise if the jewellery is damaged, tags missing or has been worn we will refuse the refund.

Taxes and Duties

We are not responsible for payment of any kind of taxes (VAT or duty as examples) should you choose to import jewellery into the country you reside in. You are responsible to pay these taxes should you choose to import the jewellery.

Exchange

We will allow you to swap your jewellery should we have originally sold it to you, for any other jewellery we have in stock subject to the rules of Exchange prevailing at the time. Should the jewellery you are borrowing be more expensive than the value of the goods you are depositing with us (the “Deposit Value”) then we will take the difference on a credit card at the point of exchange. If you return the borrowed jewellery to us within the agreed time, we will credit your card your credit card with an amount equal to the amount originally taken. Should you not return the jewellery or damage the jewellery you will forfeit the jewellery deposited with us, and the monies taken will not be returned to you. Should this occur you will be deemed to have bought the borrowed jewellery. 

The right to Exchange may or may not exist in the future, and we retain the right to change the conditions governing Exchange in their entirety at any time with no advanced notice. The prevailing rules governing Exchange cover Exchange of all jewellery irrespective of what rules governed Exchange at the time of purchase.

General Terms

Loss of Jewellery by us

If we lose or misplace your Jewellery whilst in our possession, we will pay you an amount equal to the Jewellery Valuation or if no Jewellery Valuation has been provided, the amount paid by us will equal the amount we would normally pay for such jewellery. Please be aware that you will need to be able to provide appraisals or documentation to prove its weight, and purity. Our liability will be up to the market value of the unwrought metal, based on weight and carat.

Intellectual Property Rights

By using this site you acknowledge that all information, design, text, code, and any other materials contained in this website are copywrited to us. You are given permission to copy and print hard copies of portions of the website but they must be solely for your own personal use and not for commercial use.

Legal Information

You agree the applicable law for this agreement is the law of England and Wales, and that the courts of England and Wales will have exclusive jurisdiction. We reserve the right to change to change the T&C’s without notice, consequently, you  should frequently check the T&C’s in order that you are familiar with those prevailing at  the time of transacting.